ZikZen Solutions (Pvt) Ltd
Effective Date: 01 January 2026 | Last Updated: 01 January 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website https://zikzen.com and any services, products, digital platforms, or online payment facilities provided by ZikZen Solutions (Pvt) Ltd (“ZikZen”, “we”, “our”, or “us”). By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, you must discontinue use of the website and services immediately.
These Terms should be read together with our Privacy Policy and Refund Policy, which form an integral part of this agreement.
1. Scope of Services
ZikZen Solutions (Pvt) Ltd provides a range of professional and commercial services, including but not limited to information technology solutions, IT consultancy, digital transformation, business process improvement, software and system customization, IT audits, data analytics, digital marketing, training, outsourcing services, and other related services. Details of specific services, deliverables, pricing, timelines, and payment terms may be communicated separately through proposals, invoices, service agreements, or online checkout pages. Unless expressly stated otherwise, all services are provided on a best-effort basis and do not guarantee specific business, financial, or operational outcomes.
2. Use of the Website
You agree to use the website only for lawful purposes and in accordance with these Terms. You must not use the website in any way that could damage, disable, overburden, or impair its functionality, security, or availability. You agree not to attempt unauthorized access to any part of the website, servers, systems, or networks connected to it, nor engage in activities that may interfere with or disrupt the website or services.
3. User Responsibilities
By using our website or services, you agree that you will comply with all applicable laws and regulations, provide accurate and complete information when requested, refrain from fraudulent, misleading, malicious, or abusive behavior, and not infringe upon the intellectual property, privacy, or other rights of third parties. You are solely responsible for your interactions, submissions, and communications made through the website or in connection with our services.
4. Payments, Billing, and Online Transactions
Certain services or products offered by ZikZen may require payment. Online payments are processed through trusted third-party payment gateways and banking or payment partners. ZikZen does not store or process full credit or debit card details on its servers. By making a payment, you authorize the applicable payment provider to process the transaction in accordance with their terms and policies. Transaction records, payment status, and reference details may be retained by payment providers for fraud prevention, reconciliation, and legal compliance. Refund eligibility, conditions, and processing timelines are governed strictly by our Refund Policy published on our website.
5. Intellectual Property Rights
All content, materials, designs, logos, text, graphics, software, and other intellectual property displayed on the website are the exclusive property of ZikZen Solutions (Pvt) Ltd or its licensors, unless otherwise stated. You are granted a limited, non-exclusive, non-transferable right to access and use the website for lawful personal or business purposes. You may not copy, reproduce, distribute, modify, publish, or create derivative works from any content without prior written consent from ZikZen.
6. Privacy and Data Protection
Your use of the website and services is subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information. By using our website, you consent to the data practices described in the Privacy Policy.
7. Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or services. ZikZen does not control and is not responsible for the content, terms, or privacy practices of third-party websites. Accessing such third-party services is at your own risk.
8. Limitation of Liability
To the maximum extent permitted by applicable law, ZikZen Solutions (Pvt) Ltd, its directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the website, services, or any online payments made through third-party providers. We do not warrant that the website or services will be uninterrupted, error-free, or free from security vulnerabilities, although reasonable efforts are made to maintain availability and security.
9. Indemnification
You agree to indemnify, defend, and hold harmless ZikZen Solutions (Pvt) Ltd and its officers, employees, and partners from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the website or services, or infringement of any third-party rights.
10. Suspension and Termination
ZikZen reserves the right to suspend or terminate access to the website or services, without prior notice, if we reasonably believe that you have violated these Terms, engaged in unlawful activity, or caused harm to the company, users, or systems. Termination does not affect obligations that, by their nature, should survive termination, including payment obligations and liability limitations.
11. Amendments to These Terms
ZikZen Solutions reserves the right to modify, update, or replace these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website or services after changes constitutes acceptance of the revised Terms.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
13. Contact Information
If you have any questions, concerns, or complaints regarding these Terms and Conditions, you may contact us at Info@ZikZen.Com or via https://zikzen.com.
By accessing and using the ZikZen Solutions website or services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
