ZikZen Solutions (Pvt) Ltd
Effective Date: 02 January 2026
Last Updated: 02 January 2026
ZikZen Solutions (Pvt) Ltd (“ZikZen”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, engage with our services, or make payments through our online platforms. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you access https://zikzen.com or interact with our services (collectively referred to as the “Services”).
By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This Privacy Policy should be read together with our Terms & Conditions and Refund Policy available on our website.
Scope and Applicability
This Privacy Policy applies to all visitors, customers, clients, and business partners who access our website or interact with our services, whether through a desktop browser, mobile device, or other digital means. It governs personal information collected online and does not apply to information collected offline unless explicitly stated.
Information We Collect
We collect personal information that you voluntarily provide to us when you contact us, submit inquiries, register interest in our services, make payments, or otherwise interact with our website. This may include your name, email address, phone number, company details, billing information, and any other information you choose to provide.
In addition, we automatically collect certain technical and usage-related information when you access our website. This may include your IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring URLs. This information is collected through cookies, server logs, and similar technologies to ensure website functionality and improve performance.
When you make an online payment, payment-related information is collected and processed securely by third-party payment service providers. ZikZen does not store or process your full credit or debit card details on its servers.
Use of Information
The information we collect is used for legitimate business purposes, including providing and managing our services, processing payments and transactions, responding to inquiries and support requests, and communicating with you regarding service updates or important notices.
We may also use your information to improve our website, services, and user experience, to analyze usage patterns, and to maintain the security and integrity of our systems. Where permitted by law, we may send marketing or promotional communications, from which you may opt out at any time.
Payments and Third-Party Payment Processors
Online payments made through our website are processed using trusted third-party payment gateways and banking or payment partners. These payment providers handle payment information in accordance with their own privacy policies and security standards.
ZikZen does not store full card details such as card numbers or CVV codes. Payment providers may retain transaction information, including payment status and reference numbers, to process payments, prevent fraud, and comply with legal obligations. Refunds, where applicable, are handled in accordance with our Refund Policy published on our website.
Information Sharing and Disclosure
ZikZen does not sell, rent, or trade personal information. We may share personal information only in limited circumstances, including with trusted service providers who assist us in operating our website, processing payments, providing analytics, delivering communications, or ensuring security.
We may also disclose information where required by law, regulation, court order, or lawful request by a competent authority, or where disclosure is necessary to protect our rights, property, users, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate safeguards.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable website functionality, analyze traffic, and enhance user experience. Cookies allow us to understand how visitors interact with our website and help us improve performance and content.
You may disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.
Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure hosting, access controls, and encryption where appropriate.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, meeting legal and regulatory requirements, resolving disputes, and enforcing agreements. When information is no longer required, it is securely deleted or anonymized where feasible.
Your Rights
Subject to applicable laws, you may request access to your personal information, request correction of inaccurate data, request deletion of personal data where legally permissible, or withdraw consent for marketing communications. Requests can be made by contacting us using the details provided below.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal data of a child has been collected, we will take reasonable steps to remove such information.
Third-Party Websites
Our website may contain links to third-party websites or services. ZikZen is not responsible for the privacy practices or content of such external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be published on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at Info@ZikZen.Com or visit https://zikzen.com.
